U.S. consumers are willing to spend 17% more to do business with companies that deliver excellent service
Feeling unappreciated is the #1 reason customers switch away from products and services.
After having a positive experience with a company, 77% of customers would recommend it to a friend.
Americans are more likely to post about good experiences (53%) than bad experiences (35%) on social media.
7 out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service.
Did you know
It is anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one.
Quote
“Customer service shouldn’t just be a department, it should be the entire company.”
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Customer Service Facts You SHOULDN'T ignore
